01 · Brand
Brand Introduction
Who we are and how we help international patients navigate healthcare in China.
Medex Prime (Shanghai) Health Consulting Co., Ltd.
Medex Prime (Shanghai) Health Consulting Co., Ltd. · International patient coordination for healthcare visits in China
For international patients coming to China · Information site
Medex Prime (Shanghai) Health Consulting Co., Ltd.
China healthcare coordination, made easier for international patients.
Medex Prime helps international patients prepare for medical visits in China through coordination with hospital international departments, bilingual communication and document-organization support, travel assistance, on-site guardian support, and follow-up coordination.
No online diagnosis, treatment, payment, or appointment booking on this site. Contact us on WhatsApp or use the form.
CoordinationSupport communication with hospital international departments and service partners.
Bilingual supportDocument organization and on-site interpretation assistance (not regulated medical translation).
GuardianOn-site companion assistance for arrival, hospital navigation, and family needs.
TransparencyMedical fees are paid directly to hospitals; MedEx service fees are explained separately.
Where are you in your journey?
Every situation starts differently. Pick the path closest to yours — we'll take it from there, with no pressure and no online diagnosis.
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I want to compare hospitals
Understand the differences between Shanghai's public Grade 3A hospital international departments and which route may fit.
Compare hospitals →📋
I already have a diagnosis
You know the condition and want hospital matching. We coordinate a remote video consultation with the right hospital doctor.
Arrange a video visit →🧭
I still need to see a doctor first
Not sure where to start? See how the care route works before you commit to anything.
See how it works →Official video
Watch our service journey — swipe to explore each stage.
What's New
Health programs, company updates, and partnership news — swipe to explore.
Auto-scroll · hover to pause
View all →
🌿 HEALTH PROGRAM
2026-08-19
Autumn Health Care Support
Selected clients may enjoy 50% off consultation fees during the autumn period. Priority scheduling and 14-day post-visit follow-up included.
Read more →
🌿 HEALTH PROGRAM
2026-08-15
Summer Health Access Program
Priority scheduling, expedited 24-hour report translation, and complimentary 7-day follow-up for families visiting during summer break.
Learn more →
🤝 PARTNERSHIP
2026-08-10
Hospital Network Expanding
We are expanding our coordination network across cardiovascular, oncology, neurology, and orthopedic specialties in Shanghai.
View network →
📢 UPDATE
2026-08-01
WhatsApp & Website Live
Patients can now reach us directly via WhatsApp or our website contact form. We respond within one business day.
Contact us →Service scope
End-to-end non-clinical coordination — swipe to explore all six service areas.
01
Hospital coordination
Communication with hospital international service desks, document checklists, and visit preparation.
02
Bilingual support
Bilingual document organization and on-site interpretation assistance to keep communication smooth. We do not provide regulated medical translation.
03
Travel & stay support
Airport transfer, hotel suggestions, city transport, and family companion arrangements.
04
On-site bilingual companion
Hospital navigation, registration, queue guidance, payment reminders, and companion support.
05
Family & special needs
Elderly patients, family companions, language preferences, dietary and cultural arrangements.
06
Follow-up coordination
Service documents, follow-up reminders, and post-visit communication per client authorization.
How it works
Seven steps from first contact to post-visit follow-up. Swipe to see the full journey.
1
Initial inquiry
Contact us via WhatsApp or website form.
2
Basic information
Collect non-sensitive profile and visit goals.
3
Checklist
Confirm documents needed for coordination.
4
Coordination
Communicate with hospital international departments.
5
Service plan
Clarify scope, timeline, and service fee.
6
Arrival support
Transfer, translation, and companion assistance.
7
Follow-up
Service records and reminders after departure.
Hospital international department coordination
Medex Prime supports communication with public hospital international departments and service windows. Specific medical decisions, diagnosis, prescriptions, and treatment plans are made only by licensed hospitals and physicians.
- ✓City and hospital service desk coordination
- ✓Document preparation and visit process assistance
- ✓On-site language and navigation support
- ✓Family companion and special needs arrangement
Verification information
Official WhatsApp, email, and company registration details are verified and active.
- WhatsApp: +86 137 0186 3848
- Email: service@medexprime.cn
- Company: Medex Prime (Shanghai) Health Consulting Co., Ltd.
- Credit Code: 91310000MAKGHEP675
- Established: July 8, 2026
- Business verification: gsxt.gov.cn ↗
- Business license: View license ↗
Pricing & transparency
Financial boundaries are displayed clearly to avoid misunderstanding and protect the client, hospitals, and Medex Prime.
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Hospital fees
Medical fees are paid directly by the client to the hospital's official account or cashier, according to hospital rules.
M
MedEx service fees
MedEx charges only separately explained coordination, translation, guardian, and service management fees.
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No hidden medical markup
MedEx does not resell medical services, does not provide clinical diagnosis, and does not promise medical outcomes.
💳 View Payment Methods →
Bank transfer · PayPal · WeChat Pay · Alipay · 100% due upon contract signing
Trust & safety
- ✓Service boundary statements shown before inquiry
- ✓Client data used only for authorized service coordination
- ✓Health-sensitive documents require controlled storage and access
- ✓Hospital and company information should be independently verifiable
Not a medical institution
Medex Prime is a healthcare coordination and support service provider. This website does not provide medical advice, diagnosis, prescriptions, treatment decisions, treatment guarantees, online appointment confirmation, or online payment for medical services.
FAQ
Common questions for international patients. Details may be updated after official contact channels and policies are confirmed.
Is Medex Prime a hospital?
No. Medex Prime provides coordination, translation, guardian, and travel support services. Medical decisions are made by hospitals and physicians.
Can MedEx guarantee appointments or outcomes?
No. We may support coordination, but availability and medical decisions are subject to hospital rules and clinical evaluation.
Who receives medical fees?
Medical fees should be paid directly to the hospital. MedEx service fees are explained separately.
Can I upload medical records here?
Not on this website. Sensitive health documents require a formal secure process and authorization.
Which languages are supported?
English is currently used for this information site. Additional language modules may be added after formal review.
How do I start?
Reach us on WhatsApp or use the message form below. We respond within 24 hours.
Our Hospital Network
We coordinate with international departments of leading public Grade 3 Class A (top-tier) hospitals across Shanghai. The specialties below are examples of areas we can help coordinate — not a list of contracted partners.
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Cardiology
Cardiac surgery, interventional cardiology, cardiovascular imaging
🧠
Neurology
Neurosurgery, stroke care, neurorehabilitation
🎗️
Oncology
Cancer screening, radiation therapy, surgical oncology
🦷
Dental & Oral
Implants, orthodontics, maxillofacial surgery
👶
OB/GYN & IVF
Reproductive medicine, maternity care, fertility treatment
🔬
Health Screening
Executive check-ups, PET-CT, genetic testing
View Full Hospital Network →
All hospitals we coordinate with are public Grade 3 Class A (top-tier) hospitals with dedicated international departments. MedEx is not a medical institution and does not itself provide diagnosis or treatment.
Contact
Send us a message below or reach us on WhatsApp. We respond within 24 hours.