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Hospital coordination
Assist with service communication, document checklist, visit preparation, and coordination with hospital international service desks.
Medex Prime (Shanghai) Health Consulting Co., Ltd.
Medex Prime (Shanghai) Health Consulting Co., Ltd. · International patient coordination for healthcare visits in China
For international patients coming to China · Information site
Medex Prime (Shanghai) Health Consulting Co., Ltd.
China healthcare coordination, made easier for international patients.
Medex Prime helps international patients prepare for medical visits in China through hospital international department coordination, medical translation, travel support, on-site guardian assistance, and follow-up coordination.
No online diagnosis, treatment, payment, or appointment booking is provided on this site. Official contact channels are reserved for activation.
CoordinationSupport communication with hospital international departments and service partners.
TranslationMedical document translation and on-site interpretation support.
GuardianOn-site companion assistance for arrival, hospital navigation, and family needs.
TransparencyMedical fees are paid directly to hospitals; MedEx service fees are explained separately.
Official media
Official video
This area presents the Medex Prime introduction video, focusing on service boundaries, coordination workflow, client support experience, and independently verifiable trust information.
Official introduction video
Medex Prime official introduction
No clinical diagnosis, treatment promise, medical outcome claim, or individual physician endorsement is presented in this website section.
- Brand introduction and service scope
- Coordination process for international patients coming to China
- Translation, guardian, travel, and follow-up support boundaries
- Trust and compliance reminders before inquiry
Video: 24s · optimized MP4 with audio. Click play to load the video.
Service scope
We focus on non-clinical coordination and support for international patients before arrival, during the visit, and after leaving China.
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Medical translation
Support translation of medical records, reports, medication lists, and on-site interpretation during service processes.
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Travel & stay support
Coordinate airport transfer, hotel suggestions, city transportation, and family companion needs based on the confirmed itinerary.
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On-site guardian service
Provide hospital navigation, registration assistance, queue guidance, payment reminders, and companion support within service boundaries.
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Family & special needs
Support elderly patients, family companions, language preferences, dietary needs, and culturally sensitive arrangements.
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Follow-up coordination
Organize service documents, help track follow-up reminders, and coordinate post-visit communication according to client authorization.
How it works
Current service flow. WhatsApp and email contact channels are pending activation.
Initial inquiry
Initial WhatsApp or email contact after official channels are activated.
Basic information
Collect non-sensitive profile and visit goals first.
Checklist
Confirm documents needed for service coordination.
Coordination
Communicate with eligible hospital international departments.
Service plan
Clarify service scope, timeline, and MedEx service fee.
Arrival support
Coordinate transfer, translation, and guardian assistance.
Follow-up
Organize service records and reminders after departure.
Hospital international department coordination
Medex Prime supports communication with public hospital international departments and service windows. Specific medical decisions, diagnosis, prescriptions, and treatment plans are made only by licensed hospitals and physicians.
- ✓City and hospital service desk coordination
- ✓Document preparation and visit process assistance
- ✓On-site language and navigation support
- ✓Family companion and special needs arrangement
Verification information
The following information will be published after formal verification: official WhatsApp, official email, partner hospital list, city-specific service coverage, company registration verification link, and privacy policy URL.
- WhatsApp: [Pending activation]
- Email: [Pending activation]
- Hospital resource list: [To be verified]
- Business verification link: [To be added]
Pricing & transparency
Financial boundaries are displayed clearly to avoid misunderstanding and protect the client, hospitals, and Medex Prime.
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Hospital fees
Medical fees are paid directly by the client to the hospital's official account or cashier, according to hospital rules.
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MedEx service fees
MedEx charges only separately explained coordination, translation, guardian, and service management fees.
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No hidden medical markup
MedEx does not resell medical services, does not provide clinical diagnosis, and does not promise medical outcomes.
Trust & safety
- ✓Service boundary statements shown before inquiry
- ✓Client data used only for authorized service coordination
- ✓Health-sensitive documents require controlled storage and access
- ✓Hospital and company information should be independently verifiable
Not a medical institution
Medex Prime is a healthcare coordination and support service provider. This website does not provide medical advice, diagnosis, prescriptions, treatment decisions, treatment guarantees, online appointment confirmation, or online payment for medical services.
FAQ
Common questions for international patients. Details may be updated after official contact channels and policies are confirmed.
Is Medex Prime a hospital?
No. Medex Prime provides coordination, translation, guardian, and travel support services. Medical decisions are made by hospitals and physicians.
Can MedEx guarantee appointments or outcomes?
No. We may support coordination, but availability and medical decisions are subject to hospital rules and clinical evaluation.
Who receives medical fees?
Medical fees should be paid directly to the hospital. MedEx service fees are explained separately.
Can I upload medical records here?
Not on this website. Sensitive health documents require a formal secure process and authorization.
Which languages are supported?
English is currently used for this information site. Additional language modules may be added after formal review.
How do I start?
Official WhatsApp and email channels are reserved. Once opened, they will become the first inquiry channels.
Contact
Official contact channels are pending activation. The form below is non-submitting and does not collect data.
Official channels pending activation
WhatsApp: [Official number pending]
Email: [Official address pending]
WeChat/mini-program portal: [For signed clients only, pending]